FAQ
Have questions? We’ve got answers!
FAQ
General Question
We understand that planning an event comes with many questions. To make things easier, we’ve answered some of the most common queries about our catering services — from booking requirements and menu changes to dietary preferences and staffing. Explore these FAQs to know how we ensure every event is smooth, delicious, and worry-free.
Terms & Conditions
- Booking & Deposit: A confirmed booking requires a signed agreement and deposit. The deposit is non-refundable after [X] days prior to the event (you can fill in the number of days, e.g., 7 days).
- Guest Count & Final Headcount: You must provide a tentative guest count when booking and a final headcount by a specified cut-off (e.g. 3 days before the event). We prepare based on final numbers.
- Menu Confirmation & Changes: Menu selections must be finalized by a set date. Changes after that date may be accommodated but incur extra cost, depending on availability.
- Payment Terms: Full payment is due by the event day (or as agreed). Late payments may incur penalties. We accept the payment methods agreed in the quote (e.g. bank transfer, UPI, cash).
- Liability & Food Safety: Spice Walkers ensures food is prepared under safe and hygienic conditions. Beyond that, we are not liable for issues arising after service (e.g. food spoiling after event end).
Support / Customer Assistance
If you have any questions, concerns, or need assistance before, during, or after your event, our support team is here to help:
Contact Us:
Reach us via phone, email, or through the contact form.
Response Time:
We aim to respond to all queries within 24 hours (business days).
On-site Support:
During events, a dedicated event coordinator may be assigned to ensure everything goes smoothly.
After-Event Feedback:
We welcome feedback to continually improve our services.
Didn’t Find What You’re Looking For?
Let’s talk! Our team is ready to answer your queries, customize your menu, or guide you through the booking process.